Privacy Policy for Income Navigators

Last Updated: April 19, 2025

1. Introduction

At Income Navigators ("we," "us," "our"), your privacy matters. This Privacy Policy describes the information we collect, how we use it, and your rights in relation to it when you use our services, visit our website, or interact with us digitally.

2. Information We Collect

• Personal Data: Name, email, phone number, and other identifiers you submit.
• Device & Technical Data: IP address, browser type, usage data, cookies.
• Third-Party Tools: Data from analytics and CRM tools (e.g., Google Analytics, GHL).
• Voluntary Info: Survey responses, form submissions, or contact inquiries.

3. How We Use Your Information

• To provide services and respond to inquiries
• To send SMS alerts or promotions (if opted in)
• To improve our services and website performance
• To comply with legal obligations

4. SMS Text Messaging

By submitting your phone number and opting in, you consent to receive SMS messages from Income Navigators. These may include appointment reminders, service updates, or promotional content.

• Message frequency may vary
• Message and data rates may apply
• Text STOP to opt out or HELP for assistance

We use GoHighLevel (GHL), a registered A2P 10DLC provider, to ensure carrier compliance and secure messaging.

5. Consent Mechanism

We collect SMS consent using visible checkboxes on our web forms. Phone numbers are never required to submit a form. Users must opt in separately for marketing and transactional messages.

6. AI Technology Disclaimer

We use AI tools, such as bots and automated agents, to enhance user experience. These are:

• Clearly identified as automated
• Not human-operated
• Intended for general informational purposes only

You can request human support or opt out of AI interactions at any time. Conversations may be stored to improve AI performance.

7. Data Sharing & Security

• We do not sell your data.
• We share data only with trusted service providers under confidentiality agreements.
• We store data securely using U.S.-based systems.

8. Cookies & Analytics

We may use cookies and third-party analytics (e.g., Google Analytics, Facebook Pixel) to improve user experience and track engagement. You can disable cookies in your browser settings.

9. Your Rights

• Access, update, or delete your data
• Withdraw consent to marketing communications
• Request a copy of the information we hold

To exercise your rights, contact us at [email protected].

10. California Residents

If you're a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data we collect and to request deletion of that data.

11. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect information from children.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes take effect immediately upon posting. Please check back often for the most recent version.

13. Contact Information

Income Navigators
30 N Gould St Ste R
Sheridan, WY 82801
Email: [email protected]